Game stability is a top priority but some issues can still arise. Before proceeding, please make sure to check the 'Known-Issue' section in our Discord and on FeatureUpVote to see if your specific problem has already been reported.
Here, we have listed some of the most common and basic troubleshooting tips that will help Wayfinder run at higher performance levels, a higher frame rate, and hopefully with less chance of a crash in the future.
Update Your Windows, Video Card Drivers, And Other Drivers
Out-of-date drivers and operating systems can cause a variety of issues and are the first thing to check for crashing or stability issues. Updates can improve performance, increase stability, and even enable new features.
Before updating your system drivers, it is very important to create a restore point. Generally, newer drivers are better but technical issues can still arise with specific older games or programs.
Updating Windows should be your next step.
Finally, there are 3 major video card manufacturers where you can manually update your GPU drivers. Please refer here (or that really smart friend) if you are unsure what brand of video card/chip your PC has.
Some laptop manufacturers will require you to go to their website to update your drivers. Please refer to your laptop's manual to see if your laptop fits in this category and where to get their drivers.
Verify The Integrity Of Wayfinder's Game Files
Verifying the game cache files can help to ensure that the installation of a game is up-to-date and, if necessary, repair any bad or corrupted game data. It compares the game files you have installed on your computer with those of the latest version on Wayfinder's content distribution network (CDN). If it is different in any way, it replaces or adds any missing files.
Check Your Security Software
Security programs can prevent your drivers or hardware from installing, patching, or running correctly. To prevent this from happening, please make sure your security software has been updated. You will also want to configure it to make sure Wayfinder is whitelisted as a safe program. If you don't know how to do this, you can refer to the security software website for instructions.
Once updated, we also recommend that you run regular security scans to make sure your computer is secure.
Disable Non-Essential Software That May Be Interfering With Wayfinder
Some third-party programs running in the background can interfere with the normal functioning of Wayfinder and may even prevent it from running at all. Most of the time, you may not even know they are there. A lot of software will try to run bits and pieces of itself as part of your Windows startup process, quietly loading up things in the background that you don't really need. By temporarily disabling these programs from booting, they can be eliminated as the source of the problem.
Use The System File Checker To Scan Your PC For Errors
Missing or corrupted system files can cause issues with Wayfinder. Please run the System File Checker which will scan for any missing or damaged files in Windows. If you receive an error message during this process, contact Microsoft for more help.